Why Create a LovifyPlus account
- Expedite your checkout with Free Shipping
- Track your order history and easily re-order
- Create wishlist & share with your friends- Your account is private and secure
- Easy Returns or Exchange on Merchandise
This means you can return any unopened, unused or unworn products with its original undamaged packaging to us within 30 days of receiving it for a full refund or exchange.
Its simple - print off your return labels and we cover the shipping.
Here's how it works:
You must have a LovifyPlus account to activate eligibility. This also works for any products that might be defective and needs exchanging.
1 - Create a LovifyPlus Account - Create Account Here
2 - Let us know you want to activate your LovifyPlusGuarantee claim within 30 days of the purchase date.
3 - Once this is complete our agents will contact you to find a similar product of equal value free of charge. We will also help to recommend the best replacement to meet your needs.
4 – Once the new product is decided on print off the return label and your return will be processed.
Please note if you choose a lower priced item as a replacement we are unable to refund the difference. Additionally we cannot issue a higher priced item either. This only applies to Sex Toys and not Lingerie or Lube.
Our agents process replacement guarantee products using full discretion so we don't get taken advantage of. I’m sure you understand not everyone is as nice as you!
***If your product purchase date exceeds the 30 days it is expired and the item does not qualify for the Lovify Guarantee exchange.