Lovify Help Center Order Tracking and Lovify Plus Information

Shipping Options

Service

Shipping Charge

Order Placed

Order Delivered

Standard

$9.99 for guest orders of less than $49

Anytime

DHL Delivers within 2-7 business days

Free

Expedited $49+

FREE shipping orders over $49

Anytime

DHL Delivers within 2-7 business days

Two-day

$19.99 Flat Rate

For orders placed by 2pm EST weekdays

Delivers within 3 business days

Next-day

$29.99 Flat Rate

For orders placed by 2pm EST weekdays

Delivers next day

 

*Hawaii and Alaska Gets $38 flat shipping DHL. We recommend allowing 10-14 days regular shipping to these locations.

**Receive free standard shipping within the U.S.A for purchases of over $59, excluding taxes, or Free anytime when signed into your Lovify Plus account.

***Orders placed after the shipping cut-off time, will ship out the following business day.

Please note we offer complimentary Standard Shipping for Lovify gift cards.

 

Order Cut-Off Times

Standard & Express Shipping

Orders placed Monday to Friday before our shipping cut-off time of 2pm ET will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

Priority Shipping

Orders placed Monday to Friday before our shipping cut-off time of 2pm ET will be shipped same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

 

Discreet Packaging

Nobody seems to care about privacy anymore but Lovify does. We do not share or sell any of your privacy information. All orders are packaged in normal looking shipment boxes to maintain a high level of discreetness. The only identifying labels will naturally be our warehouse address and your address. The word Lovify will not appear on the package whatsoever. 

 

Shipping Restrictions

Orders shipping to Hawaii, Alaska, and remote locations require Standard Shipping at a cost of $38. Dang you guys are far! No problem we got you covered! We recommend allowing 10-14 days regular shipping to these locations.

PLEASE NOTE ***We are unable to ship to P.O. Boxes, APO/FPO, and US Territories at this time.



United States

We ship nationwide across the contiguous (lower 48) states, as well as Alaska and Hawaii.

 

Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact Lovify Customer Service for additional information.

 

Taxes & Duties

Prices displayed on the website do not include taxes. Sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on your Order Summary page.

No additional duty charges will be applicable to shipments within the United States. Lovify only ships within the United States and does not ship to Canada.

 

Why didn't my order qualify for Free Shipping?

Your order may not qualify for the following reasons:

It's a special order.
Item is shipped directly from the manufacturer not Lovify.
The item is out of stock or backordered.

The item's particular qualities like its size, weight, type of material or other things disqualify it.

 

Order Tracking Information

Shipping Confirmation & E-Receipt Email

  1. Once an order has shipped, we'll send you an email with the tracking number.

  2. Click the link in the email to track the progress of your shipment.

Order History

You can also track your order in your order history.

  1. Sign into your account and conveniently check Order History. If you used Guest Checkout and do not have an Lovify Plus account, just click Order Tracking at the bottom of the page and fill in your information.

  2. Click "My Orders" in your order history.

  3. Click "Track Items" to get the tracking information for your order.

*** It may take up to 72 hours for your tracking number to be activated depending on shipping provider for 1-7 business day shipping. 

 

Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact the Lovify Team so we can get you sorted.

PLEASE NOTE - ***If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.

 

Redirecting An Order

Please make sure your shipping address is correct for all orders — we can’t redirect orders once items have been dispatched. Apologies!

Payment & Security

Website Security

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser in green to the left of the URL and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Payment Options

We accept Visa, Visa Debit, MasterCard, and American Express credit cards, Apple Pay, Google Pay, Android Pay, PayPal (note Paypal does require all items to be listed in each order so we are unable to dispatch a discreet invoice), and Lovify Gift Cards. Other payment options include Apple Pay and PayPal. For information on PayPal returns, please see our Returns and Exchange Information.

Charging Payments

When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as - .

You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), the delivery fees for the shipping service you select ("Shipping Fees"), and any applicable taxes. Lovify will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.

We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We or the merchant may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole, and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.

Taxes and Duties

To ensure the most accurate prices, taxes and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax  (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Purchases made using Lovify Gift Cards will be charged applicable taxes.

Shipping Options

See our Shipping and Delivery page.

Send Us Feedback

We love to hear from you! Send us Thoughts, Ideas, Jokes, Inspiration or Feedback so that we can continue to make golovify.com the best shopping experience for you.

 

Online Purchases - Return & Exchange Policy

Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation & E-Receipt emails are considered your receipt now. Don’t worry we made sure to have photos and item details to accompany your receipt so it's easy to find items you want to look up for any reason. The easiest way to track or look up any orders is to have a Lovify Plus Account – Sign Up here. Gift orders will continue to receive a printed gift receipt and personalized gift message.

Regular Priced Merchandise

60 Day Returns

  • For any returns contact us. In many cases items seem to not work – but you might need assistance to operate the item. Please read the directions to ensure its not a user malfunction. For any returns contact us and we can coordinate for you.

  • You can return any unopened, unused and unworn items within 60 days of receiving the item and we will replace it with an item that we feel will work best for your needs.

To make a return claim you must have a Lovify account. In the backend of the account click on “Returns” and follow the steps. Create a Lovify Plus account here

Once we receive the item and verify its condition we will send you a replacement item similar in value free of charge. One of our team will contact you to ensure it works for your needs.

If you choose a lower price item we are unable to refund the difference and if you choose a higher priced item you will need to pay the difference.

Please note we can only replace a sex toy with a sex toy and not any other items such as lube or lingerie.

Lovify team reserves the sole right to any discretion regarding exchange or returns. This means the number of replacement items and timeframe in which it was requested. We keep these rules to make things fair and making sure everyone acts in a forthright manor when using our 60 day return/exchange policy.

Complete the form and reason for the return.

After 60 days, we will no longer accept returns or exchanges for any reason.

 

How to Make a Return

1 – print off the return post label

2 – package the original unused product in protective packaging/box

3 – take the package to the post office and get a copy with the tracking number

4 – once we receive the package we inspect the item to ensure its original condition and then process a replacement or refund depending on the situation. This is why our team works with you as we know sometimes it takes understanding the best toys for your needs.

 

By placing an order at golovify.com, you declare that you are in fact legal age (18+ years of age in USA) to purchase any of our products sold on the golovify.com website. If we discover you are not the legal required age to purchase our products, we reserve the right to cancel the order and reverse any payment associated with the order without notice.